If your Lusha extension is showing as blank or displaying only grey lines with no content, the cause is almost always a cookie setting in Chrome that's blocking the extension from loading.
Fix: Allow third-party cookies in Chrome
Open Chrome and go to chrome://settings/cookies in your address bar.
Check which option is currently selected under the general cookies setting.
Select either Allow all cookies or Block third-party cookies in Incognito.
Close and reopen Chrome, then visit a LinkedIn profile to test the extension.
💡 Note: Lusha is a third-party app and requires third-party cookies to function. If cookies are fully blocked, the extension will appear blank.
If the issue persists
Try updating your extension to the latest version — see Update your Lusha extension for steps.
If the problem continues after updating, contact Lusha Support using the chat icon in your dashboard.