Overview
You can cancel the renewal of your plan at any time for any reason.
Your subscription renews automatically every subscription period unless a cancellation request is submitted.
💡 Note: Only the account admin can unsubscribe from Lusha.
How do our plans work?
With an annual plan, you'll receive your credits upfront and will pay upfront. It means all credits for an annual plan are given once per year and not monthly.
When you purchase an annual plan, you commit to a full year at a discounted price (25% off). 🚀
With a monthly plan, you pay per month and get the credits per month. You can unsubscribe when you want with no penalty. 🙏🏻
💡 Note:
To instantly delete or close your free account, please reach out to our support team via email - support@lusha.com or using our website chat (on the bottom right side).
Please note once your account is deleted, you won't have access to the data you've saved so far.
How to cancel a paid subscription
Log in to your Lusha dashboard and tap your name.
Go to the Account & Settings tab and select Payments & Subscription.
Tap 'Cancel Plan'.
4. Select 'Continue cancel'.
5. You'll have the option to freeze your plan if you wish. If you're not ready to cancel your Lusha subscription but need to take a break, you can freeze your account instead of canceling.
Freezing your subscription allows you to pause your plan temporarily for either 1 or 2 months, while keeping your data and account settings intact.
If you wish to freeze your subscription, click on "Freeze my subscription" and follow the instructions mentioned in this article.
If you wish to continue with the cancellation process, press "Cancel Subscription", and continue in the steps listed below.
5. Please select your reason for canceling and click 'Submit'.
Make sure to press "Submit" to finalize the cancellation process.
6. Under 'Subscriptions', you can check when your plan will be expired.
If you have changed your mind, you can always revert your cancellation by pressing the "Revert Cancellation" button, under "Payment & Subscription".
Important Information on subscription cancellation
Once your account turns free, the data you collected with Lusha will still be available, but you won't be able to export it since it's a paid feature. Therefore, we recommend exporting your Lusha Lists before canceling.
You’ll still have access to the remaining credits till the end of the credit cycle. (Your subscription last date)
Once the subscription is canceled, at the end of the current cycle all your stored credits will be reset and your plan will have a few free monthly credits.
If you have a scale plan, the changes requested will be applied at the end of your subscription term, as indicated in the original quote. For any further queries, please contact your customer success manager.
💡 Please note that we can't commit to offering the same terms as your current subscription in the future.
To learn more about Lusha’s cancellation policies, see our terms of service.
Change you plan
If you wish to upgrade your account, adding seats or credits please follow this article: Upgrade your account.
To change or downgrade your plan, you must first cancel its renewal by following the steps outlined above.
At the end of your billing cycle, your plan will automatically switch to the free plan, allowing you to purchase a new one.
Please note that once your subscription is canceled, all stored credits will reset at the end of the current cycle, and your plan will include a limited number of free monthly credits.
After the reset, you can visit the Pricing Page to purchase a new plan.
For any issues or questions, you can reach out to support@lusha.com or tap on Lusha's icon at the bottom right of your screen.