You can cancel your Lusha subscription at any time from your account settings. Your plan stays active until the end of the current billing cycle, after which your account moves to the free plan.
💡 Note: Only Admins can cancel a subscription. If you're on a Scale plan, contact your Account Manager — cancellations for Scale plans take effect at the end of your subscription term.
Before you cancel — things to know
Your data remains accessible after cancellation, but CSV export is a paid feature — export your Lusha lists before cancelling.
You'll keep access to your remaining credits until the end of the current cycle.
All stored credits reset when your plan downgrades to free.
Future plans may be priced differently from your current one.
If you have multiple emails linked to the same subscription, the cancellation applies to all of them.
How to cancel your subscription
Log in to your Lusha dashboard and click your name in the top-right corner.
Go to Account & Settings → Payment & Subscription.
Click Cancel Plan.
Click Continue cancel.
At this point, you have the option to freeze your subscription instead of cancelling. Freezing pauses your plan for 1 or 2 months while keeping your account and data intact. See How to freeze your Lusha subscription for details.
If you want to proceed with cancellation, click Cancel Subscription.
Select your reason for cancelling and click Submit.
After submitting, you can see your plan expiry date under Subscriptions in the Payment & Subscription tab.
Changed your mind?
You can undo the cancellation at any time before the end of your billing cycle. Go to Payment & Subscription and click Revert Cancellation.
Requesting a refund
Do not use any credits while your refund request is under review — credit usage may affect approval.
Any remaining credits will be removed if the refund is approved.
Deleting a free account
To permanently delete a free account, contact Support via the chat icon in your dashboard or email [email protected]. Once deleted, you will no longer have access to any saved data.
For questions about Lusha's cancellation policy, see the Terms of Service.