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Overview of User Account Settings

Learn about the User Account Settings tab

Hila avatar
Written by Hila
Updated over 2 weeks ago

Overview

You can access your Account Settings by clicking on your initials in the upper-right corner of any Lusha page. Depending on your role—User, Manager, or Admin—you’ll have access to different settings, including permissions management, billing updates, tag management, privacy and export configurations, and Intent topics (if available).

Within the Settings menu, you can also monitor and manage credit usage, whether for monthly allocations or bulk credits. The options available to you will depend on your role and your organization’s subscription plan.

Below, we’ve highlighted some key tabs to help you navigate 😊.

How it works?

My profile


The My Profile section displays your personal details, including your full name and email address.

Editing Your Full Name:
To edit your full name, click on the name field, make the desired changes, and then click "Save changes."

Changing Your Email Address:
There are two possible scenarios:

  1. If the New Email Is Associated with the Same Company:

    1. Sign up for a new account using your new email address via the Sign-Up page.

    2. Once the new account is created, Reach out to the support team.

    3. They will temporarily add an additional seat to your plan and invite the new user to join the account.

    4. Once the new user has joined, the support team will remove the old user and the extra seat from your plan.

  2. If the New Email Is Associated with a Different Company, Please Consider the Following:

    1. If the new email address is from an entirely unrelated company:
      Unfortunately, this change cannot be completed. According to Lusha’s Terms & Conditions, our services are provided exclusively to companies, not individual users. Licenses are tied to the company domain used during registration. If you have moved to a different company, you will need to cancel your existing subscription and create a new account under your new company’s domain.

    2. If your current company has undergone an acquisition or merger, or if you’ve moved to another company within the same corporate group:
      Please contact the support team and provide one of the following:

      • Documentation showing shared ownership between the companies

      • A press release or news article mentioning the merger or acquisition

    Once we receive the necessary documents, we will forward them to our compliance team for review and update you on the outcome as soon as we have a response.

The support team is available through live chat on the Lusha website, your Lusha Dashboard, or via email at support@lusha.com.


Payment & Subscription

In the Payment & Subscription tab, you can view your Invoice History, manage your Payment Method, and check your Subscription Details, including your current plan, purchased credits, and the number of users included in your plan. You’ll also find the renewal date for your plan.

Note: This tab is accessible to Admins and Managers only.

💡 Note for Enterprise Users:
Enterprise users may not have access to all of these options. Please contact your CSM for assistance with plan changes or billing information.


Account Settings

This tab is accessible to Admins and Managers only.

In the Account Settings tab, you can manage various features and permissions for your team members.

Permission settings

Set the permissions for your team members. For users with the role defined as "User," the following permissions are available:

  • Invite Members - Invite new members to join the group or account.

  • Bulk Show: Enable users to reveal contact details in bulk when prospecting. The number of contacts available for export depends on the user’s plan:

    • Free: 25 contacts at a time

    • Pro: 50 contacts at a time

    • Premium: 150 contacts at a time

    • Scale: 5000 contacts at a time

  • CSV Export (Scale users only): Allow users to export contact details to a CSV file.

  • CSV Enrichment (Scale users only): Allow users to enrich any CSV with Lusha’s contact data.

  • Hybrid Save and Export (If available): Enable users to save and export contacts without details.

  • Export Without Contact Details (If available): Enable exporting to CRM for contacts without details.

Credit Limits (Scale users only)

Admins and managers can set credit limits per user or per group to effectively manage credit usage across the account.

Choose the credit limit cycle by selecting the relevant credit cycle. This will change the groups and user limits interval to be set on the day of the month the plan was started.

  • Monthly Limits: The limit will reset on the same day each month that the plan started.

  • Annual Limits: The limit will reset once a year on the same day the plan was started, aligning with your subscription date.

To learn more about how to set credit limits for users or groups, refer to this article: Limit credits per user/group


Inactivity timeout (Scale users only)

Set an inactivity period in which team members will be automatically logged off after this period of inactivity. Inactivity timeout is applied after logging on

You can select minutes, hours, or days.

By selecting Inactivity timeout, you create another layer of security and minimize the risk of a data leak.

SSO - Single sign-on (If included in your plan)

Configure to ensure all account users sign in securely using SSO.

To learn more, read these articles:


Report Settings

Automated Usage Reports allow you to keep track of your team's activity and credit usage effortlessly. These reports are sent directly to your email, providing a convenient summary of your account’s performance and credits consumption without needing to log in to the platform.

Enabling Usage report can be done by toggling on the 'Usage reports activation'

Next, Choose your preferred report frequency:

  • Weekly: Summarizes activity from Monday to Friday.

  • Monthly: Provides an overview of the calendar month.

Add recipients in the text box at the bottom of the page. At the moment, you can choose up to 5 recipients, from your account or outside the account.

Click 'Save' to apply your report preferences.

Done! Your report will be sent to your email according to the settings you set. This report can also be downloaded directly from Lusha Analytics.


Tags Management

In this section, you can view all the tags associated with your account. From here, you can create, edit, or delete tags for your entire team.

You’ll also be able to see how many contacts are associated with each tag.

Note:

We recommend coordinating with your team before making any changes in this tab to ensure consistency and avoid conflicts.

To learn more about managing tags, refer to this article: Contacts Tagging.


Intent

If your plan includes the Intent feature, you'll see the Intent tab in your Prospecting filters, and perform any changes to your account Intent topics.

To find new Intent topics, you can use the 'Topic keywords' search, or the 'Category' search.

Once the list appears, you can either use the search bar or scroll down to find your relevant topics. You can see all the topics you selected under the 'Selected Topics' widget.

To remove a newly selected topic, press on the "x" new to the topic name.

Once the topics have been saved, they can be changed once a month by your CSM or Support. This allows users to better track trends in intent over time.

💡 Note: Depending on your plan, there will be a maximum number of topics allowed for your account.


Privacy

This tab is open to Admins and Managers only.

Under this tab, you can select to hide contacts from selected countries (when using the Prospecting Platform) or to choose to not show contacts registered to the DNC ('Do not call list') from the US or UK.


Export Settings

When exporting a CSV file, you can choose to include certain technologies to be included when an export takes place.

If a company uses a technology you enter and save here, the technology will be included in your CSV enrichment.

For Instance, if you choose the technology of "Gmail" and one of your contacts uses it, it will be added to the CSV file under the same contact row.

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