Overview
The Refreshed Data feature ensures contact information across our products is always relevant and up-to-date, even after revealing a contact, the data remains accurate and current.
Refreshed data will automatically appear for contacts in Prospecting, Plugin, Alerts, and the Company page, replacing any previously shown data.
Users can update contacts in their lists through Prospecting or Plugin whenever an update is available. Once updated in Prospecting, Plugin, or the Company page, the information in Lusha Lists will also reflect the latest data.
How it works
Contacts with updated company name, job titles, or data points will have a purple “Updated” indication next to the contact name.
This indication is available in the Table view, List view, and side panel.
💡 Note: The “Updated” indication can be seen by all users across the platform, no matter which user showed their details or previously saved them to a list.
Update your contact list
Under the prospecting platform, start a search.
If you see a contact on your search who is previously shown and has a purple 'Updated' indication, it means we have new data for this contact.
Clicking on the 'Update' indication allows you to view the specific details that have
changed, showing both the new and old data, as well as the option to update the data
within the list.
Once the list is updated, if the contact was also exported to CRM in the past, you will receive an indication that the CRM also needs to be updated. Scroll down to see how to update your CRM.
If one of the data points was previously edited manually, updating the list will necessarily overwrite the manually entered information.
Once the update is completed, the 'Updated' indication will be removed.
💡 Note: In the current Lists product, contacts will continue to display previously shown data until their data is manually updated via the Prospecting platform, Plugin, or the Company page.
Update your CRM
If you have updated your contacts in the Lusha platform, the next step is to update it on your CRM.
A red dot will appear for contact owners/admins that the CRM needs to be updated.
💡 Note: If the contact details were updated but not yet updated in the list, and you attempt to export to CRM or add the contact to a sequence, the system will automatically update both the list and the CRM.
You will receive a notification indicating that part of the action includes the list update.
Updating the CRM will remove this indication.
FAQs ⚒️
Q: Can I exclude manually updated data from list updates?
A: Yes, users can choose to exclude manually edited data from updates, and this data will remain unchanged.
Q: How are multiple rows of the same contact handled?
A: For contacts with multiple current job titles, all rows will be updated to reflect the
shown row's job title. Each row will have an update indication.
It will update all the rows with the data of the contact that was shown.
Q: Is there an expiration for the update indication other than when the contact has been updated?
A: No, once the user clicks on the “update list” or the “update CRM” buttons, the “updated” icon will be removed.
Q: Does it cost extra credits?
A: It’s free.
Q: If a contact didn't have a phone number before and now they do, will it "cost" me 1
phone credit?
A: No, it will not cost you any extra credits.
Q: Does this feature affect filtering options?
A: Currently, filtering by refreshed data will not be available.
Q: Is there a limit to the number of updates per contact?
A: No, there are unlimited updates per contact, and users will not be asked to re-purchase the contact for refreshed data.