Lusha's support team is here to help when you run into an issue you can't resolve through the Help Center. Depending on your plan, you can reach support by submitting a ticket directly from the Help Center. This article walks you through how to contact support and what to include so your request gets resolved faster.
💡 Note: Before reaching out, check the Help Center for a quick answer — most common questions about credits, integrations, and account settings are already covered.
Before You Start
You have a Lusha account (any plan)
You're signed in to Lusha
You've already searched the Help Center for a solution
How to Submit a Support Request
Via Live Chat
Go to our Help Center or your Lusha Dashboard and press on the purple icon in the lower-right corner of any page.
Click Send us a message.
Type your question here to chat with our AI. If it can't solve your issue, we'll transfer you to a human assistant.
Via Email
Open your email client and compose a new message to [email protected].
Fill in the request details:
Your email address (sent from your registered Lusha account)
A clear, short description of the issue in the subject and body
Any relevant screenshots or error messages attached to the email
Click Send. You'll receive a confirmation email, and we will contact you as soon as possible.
💡 Note: You can check the status of your request at any time by replying to the confirmation email or returning to the Chat and clicking your former message.
💡 Note: If you're on the Scale plan and have a dedicated Account Manager, you can also reach them directly via email for faster assistance.
Tips for Faster Resolution
Including the right details upfront helps the support team resolve your request without back-and-forth. Try to include:
The exact error message or behavior you're seeing
Steps you already tried
Your browser name and version (for Extension issues)
Your CRM type and version (for integration issues)
A screenshot or screen recording, if possible
You're all set! Once you submit your request, you'll get a confirmation email and can track your ticket from there.