The one-time email feature lets you send a single, personalised email to any contact directly from your Contact Lists — without setting up a sequence. It's useful for initial outreach, ad-hoc follow-ups, or any situation where automation isn't needed.
💡 Note: You'll need a connected mailbox before you can send. See Connect your email account if you haven't done this yet.
How to send a one-time email
Go to Lists in the left navigation and open the list containing the contact you want to reach.
2. Click the Email icon next to the contact's name, or open their side panel and click the icon there.
3. The email composer opens. Add a subject line and write your message.
4. To generate a draft with AI, click Help me write with AI. Lusha will produce a personalised draft using the contact's data. You can insert it as-is, click Regenerate for a new version (up to 3 times), or edit the draft before sending.
5. Click Send. You'll see a confirmation if the email is sent successfully, or an error message if it fails.
💡 Note: Sent emails will appear in your Gmail or Outlook Sent folder. Replies from prospects will arrive in your personal inbox - not inside the Lusha platform.
How one-time emails affect your sending limits
Lusha Engage applies daily and hourly sending limits per mailbox to help maintain deliverability for automated sequences. One-time emails are sent immediately and are not queued, but they do count toward these limits. This means sending manual emails can reduce the number of sequence emails allowed to go out in the same time window.
For example, if your hourly limit is 6 emails and you send 2 manual emails at 10:15 AM, only 4 of your 6 scheduled sequence emails can go out before 11:00 AM. The remaining 2 will be rescheduled to the next available hour.
💡 Note: Be mindful of manual sends to avoid delaying your sequences or risking deliverability issues from high email volume.