If your company already has a paid Lusha account, you can request to join it from your free plan. This gives you access to your team's shared credits, admin controls, and full Lusha setup.
💡 Note: This flow is only available to free-plan users. If you're already on a paid plan, you can't use this to switch accounts.
How to request to join your company's account
Log in to Lusha with your work email address.
If a paid account exists for your email domain, a prompt will appear. Click Request to join to send a request to the account Admin.
A confirmation pop-up confirms your request was sent. You can continue using your free account while you wait.
Not ready? Click Maybe later to dismiss the prompt. You can send a request later from Team Management → Domain Accounts tab.
After you send a request
Requests are active for 7 days. If the Admin doesn't respond in time, you'll get a notification and can resend with one click.
Check your request status at any time from Team Management → Domain Accounts tab.
You can only have one active request at a time. Cancel your current request before sending a new one.
💡 Note: If your request is approved, you have 7 days to complete the join process. After that, the approval expires and you'll need to request again.
What happens when your request is resolved
Approved
A pop-up confirms your approval. Click through to join the paid account. Your old free account is deleted automatically.
Rejected
You'll receive a notification in the Notification Centre. You can browse other accounts from your domain or continue on your free plan.
Expired
A notification lets you know the request timed out. Click Request again to resend, or browse other accounts from the Domain Accounts tab.
For Admins: managing join requests
When someone from your domain requests to join, you'll receive an email with one-click Approve / Reject buttons, a Notification Centre alert, and a pop-up on your next login.
You can approve, reject, or revoke from your email, the Notification Centre, or the Invites / Requests tab in Team Management.
Approve — the user takes a pending seat and has 7 days to complete joining. Their free account closes automatically once they join.
Reject — the user stays on their free plan and is notified.
Revoke approval — you can revoke any time before the user completes the join.
💡 Note: If you've reached your seat limit, Lusha will prompt you to manage seats or add new ones before you can approve.
FAQs
What happens to my data when I join a paid account?
Your free account is deleted after you complete the join. Export any important data before you start the process.
What if no paid account exists for my domain?
You'll go through the standard free sign-up. Once a paid account is created for your domain, you can request to join from the Domain Accounts tab.
How long do requests stay visible in Team Management?
All request rows are kept for 30 days after the last status change, then removed automatically.