Deleting your Lusha account is a permanent action that removes your profile, saved data, and all associated information from our platform. This is different from cancelling a subscription — cancelling downgrades your account to the free plan, while deletion removes the account entirely.
⚠️ Account deletion is permanent and cannot be undone. Export any data you want to keep before submitting a deletion request — your contact lists, saved searches, and credits cannot be recovered after deletion.
Account deletion vs. subscription cancellation — what's the difference?
Cancel subscription | Delete account | |
What happens | Plan downgrades to Free at end of billing cycle | Account and all data are permanently removed |
Can you log back in? | Yes — your account stays active on Free | No — the account no longer exists |
Data retained? | Yes — lists and contacts are kept | No — all data is deleted |
Reversible? | Yes — you can re-subscribe at any time | No — deletion is permanent |
If you just want to stop being charged, cancelling your subscription is usually the right step. Only request deletion if you want your account and data fully removed.
Before you delete — things to do first
Export your lists — Go to your Contact Lists and export any contacts you want to keep as a CSV file.
Download your invoices — Go to Account & Settings → Payment & Subscription and save any billing receipts you may need.
Remove team members first (Admins) — If you manage a team account, remove all other members before requesting deletion to avoid disruption to their access.
Cancel your subscription — If you're on a paid plan, cancel it first to avoid being charged again before deletion is processed.
How to request account deletion
Lusha doesn't currently offer a self-serve account deletion option in the dashboard. To delete your account, contact Lusha Support:
Open the chat icon in your Lusha dashboard, or email [email protected].
State that you'd like your account permanently deleted and include your registered email address.
Our team will verify your identity and process the request.
💡 Deletion requests are typically processed within 30 days. You'll receive a confirmation email once your account has been removed.
Requesting deletion for GDPR / data privacy reasons
If you are requesting deletion of your personal data under GDPR or another data privacy regulation, you can also use Lusha's Privacy Request form to submit a formal data subject request. This covers both removal of your personal information from Lusha's database and deletion of your account.
For more information on your rights as a data subject, see What are my rights as a data subject?
If you have questions about the deletion process, contact Lusha Support using the chat icon in your dashboard or email [email protected].