The Coaching tab in Lusha Conversations surfaces call-level data to help managers identify skill gaps, reinforce winning behaviors, and give specific, evidence-based feedback. Instead of sitting in on calls, you can review key moments from any recorded meeting and use the data in your 1:1s.
How to access the Coaching tab
Go to Conversations (/ci/meetings) in the left navigation.
Click on any recorded meeting to open its Meeting Analysis page.
Click the Coaching tab in the top-right corner of the analysis page.
What the Coaching tab shows
The Coaching tab surfaces deeper verbal communication metrics and conversation patterns for individual meetings, including:
Talk time ratio — how much the rep spoke vs. the prospect
Longest monologue duration
Questions asked per call
Filler word frequency
Key topic coverage based on your tracked topics
How to use Coaching data in team reviews
Open a recorded meeting for a rep on your team.
Click the Coaching tab.
Review the metrics shown. Look for patterns — high talk ratio, low question count, or missed topic coverage.
Use the Snippets feature to clip a specific moment to share with the rep. See Using the Snippets Library for how to create and share snippets.
In your next 1:1, open the coaching data together and discuss specific moments from the recording.
💡 Note: The Insights tab shows aggregate data across all meetings — useful for spotting team-wide trends. The Coaching tab is for individual meeting analysis. See Lusha Conversations Insights for the team-level view.
Use your call data to build a stronger, more consistent sales team.