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Why are some contacts excluded from bulk reveal?

Why some contacts are excluded from bulk reveal actions in Lusha, including DNC lists, Salesforce indicator settings, and plan restrictions.

Written by Hila
Updated yesterday

If you run a bulk reveal in Lusha Search and get fewer results than expected, one of the following reasons is usually the cause.

Do Not Call (DNC) list exclusions

If your Admin has enabled the DNC feature, contacts whose phone numbers are registered on a national do-not-call list will be excluded from bulk reveal results. This applies to DNC lists in the UK (TPS & CTPS) and the US.

For more information, see Do Not Call (DNC) lists.

Salesforce indicator exclusions

If the Salesforce indicator is enabled on your account, contacts that already exist in your Salesforce account will be excluded from bulk reveal to prevent duplicate records. This means the reveal count may be lower than the number of results shown.

Restricted contacts for free and trial users

Free and trial users cannot reveal contacts based in Illinois due to compliance requirements. Affected contacts will appear blurred and the Show details button and checkbox will be disabled. If you're on a trial and seeing partial results, this restriction may be the reason.

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