Lusha

Common reasons why a Lusha payment is declined and how to resolve each one.

Why was my payment declined?

What to do if you see an unexpected or unrecognized charge from Lusha - including post-cancellation charges, charges after switching accounts, and disputed payments.

I was charged unexpectedly - what do I do?

Lusha's policy on requesting a credit refund when a revealed phone number or email address turns out to be wrong or outdated.

Reporting on incorrect data

How to update your credit card details or billing information in your Lusha account settings.

How to update your billing information

How to find, view, and download your Lusha invoices and receipts from your account settings.

How to download your invoices and receipts

How to temporarily pause your Lusha monthly subscription for 1 or 2 months and how to reactivate it early.

How to freeze your Lusha subscription

How to cancel your Lusha subscription, what happens to your data and credits, and how to request a refund.

How to cancel your Lusha subscription

Answers to the most common questions about Lusha's billing, credits, and plans.

Billing FAQ

How to request tax-related documents from Lusha, including the Tax Residency Certificate, Form 10F, and NPE declaration.

Tax-related documents provided by Lusha

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