When managing your Lusha subscription, it’s important to understand the implications of cancellation or refund requests on your account, credits, and data. Below is a detailed explanation of what happens in these scenarios.
Overview of Subscription Cancellation Policies
When a Lusha subscription is canceled, all remaining credits are lost and will not carry over. Credits reset upon cancellation.
If a refund is approved and processed, the account is converted to a free plan, and all remaining credits are removed.
Impact on Credits
All credits are reset when a subscription is canceled or downgraded.
If a refund is being issued, credits cannot be used; using credits will nullify the refund.
Refunds for unused credits are subject to review and approval. Even if initially considered for a pro-rated refund based on unused credits or remaining days, refunds may be declined following policy review.
Account and Data Accessibility Post-Cancellation
After cancellation or downgrade, your account will be converted to a free plan.
Data collected with Lusha remains accessible on the free account.
Important Notes on Re-Subscribing
The same subscription terms or pricing cannot be guaranteed if you decide to subscribe again later.
Key Takeaways
Credits are reset upon cancellation or refund approval.
Refunds for unused credits are subject to review and may not always be approved.
Data remains accessible on a free account after cancellation.
Subscription terms and pricing may differ if you re-subscribe in the future.
By understanding these policies, you can make informed decisions about managing your Lusha subscription.